HITL Multi-tenant Platform
A production-ready, multi-tenant SaaS platform that enables seamless handoff between AI chatbots and human agents. Built for enterprise teams who need reliable, real-time conversation management at scale.
Tech Stack
The Challenge
When chatbots encounter complex queries or sensitive situations, they need a way to escalate to human agents while preserving full conversation context. Existing solutions lacked multi-tenant isolation, real-time capabilities, or required significant customization.
- Multi-tenant architecture with row-level security
- Real-time messaging with Socket.IO
- Seamless Botpress integration
- Role-based access control
Platform Architecture
The platform bridges AI automation and human expertise through a carefully designed architecture that handles conversation escalation, assignment, and resolution workflows.
Key Features
Built on the Botpress HITL Interface v2.0.0 specification with enterprise-grade security and scalability.
- Multi-tenant Architecture - Isolate teams, agents, and conversations with row-level security
- Real-time Messaging - Socket.IO with Redis pub/sub for instant message delivery
- Botpress Native Integration - Built on HITL Interface v2.0.0 specification
- Role-based Access - Super Admin, Client Admin, and Agent roles with granular permissions
- Modern Interface - Clean, intuitive dashboard designed for productivity
Platform Screenshots
Login Page
Account Page
Superadmin Page
Superadmin With Tenant
Tenant Dashboard
Admin Agents
Conversations Page
Conversations With Data
Conversation Detail
Want to Build Something Similar?
Let's discuss how we can help bring your project to life with our expertise in SaaS development.
Get in Touch